Find answers to common questions below. If you need further assistance, don't hesitate to contact us directly.

Subscription & Access

• How do I activate my subscription? After subscribing via the App Store, open the app and tap the airline card. Your access will be activated automatically.
• My subscription is active but content won't download. Try signing out and back in, then restart the app. If the issue persists, contact us.
• How do I cancel my subscription? Go to iPhone Settings → Apple ID → Subscriptions → PilotReady, then tap Cancel Subscription.
• I was charged but lost access. Please contact us with your Apple ID email and we'll look into it immediately.

Content & Downloads

• How do I download the content pack? After subscribing, tap the airline card on the Airlines screen. The download will start automatically.
• Can I use the app offline? Yes. Once the content pack is downloaded, all study materials are available offline.
• The download is stuck or failed. Check your internet connection and try again. If the problem continues, delete the app and reinstall it.

Account

• I forgot my password. On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link.
• How do I delete my account? Go to the app's Settings screen and tap "Delete Account". This permanently removes all your data.

AI Features

• What are AI Credits? AI Credits are used for AI-powered interview analysis. You receive a free allowance with your subscription. Additional credits can be purchased from the app.
• The AI analysis is not working. Make sure microphone permission is granted in iPhone Settings → Privacy → Microphone → PilotReady. Also check that you have sufficient AI Credits.

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